Importing a shop

Catalogue → Import a shop. Either connect the account, or upload the export file. If a connect button is greyed out, that source isn’t configured on our side yet. CSV import still works either way.

​

You can run it more than once

Every imported product remembers where it came from. Run the import again and:

• Nothing changed — skipped entirely. No writes, no re-downloading images.
• The text changed — text updated, your hosted images left alone.
• The images changed — images fetched again.

So you can keep re-importing as your old shop changes, without ending up with three copies of everything.

​

If you’re importing a Shopify CSV

Shopify’s export has one row per variant, and only the first row of each product carries the product-level columns. We group them back together for you, but it’s why the row count and the product count won’t match. Two other things in that file that would bite if we took them literally:

• Option1 Name: Title with Value: Default Title is Shopify’s way of writing “this product has no options”. It doesn’t become an option group.
• Variants Shopify wasn’t tracking stock for export with Variant Inventory Qty: 0. Taken at face value that would arrive with your whole catalogue out of stock.

​

If you’re importing an Etsy CSV

Etsy variations don’t carry a price per combination, so they come across as options without prices. Building out every combination would invent a hundred variants you never made.

​

While it’s running

Big catalogues import in chunks, so nothing times out. Leave the tab open until it says it’s finished — close it and it stops where it got to, and reopening the import page picks up where it left off. You’ll get counts at the end: created, updated, skipped, and anything that needed a warning.

​

Once it’s done

​

Your credentials

Connected accounts are stored encrypted, and the connect flow is tied to your shop and your login, so nobody can attach their shop to your account or the other way round.