> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exclusivo.one/llms.txt
> Use this file to discover all available pages before exploring further.

# Discounts

> Codes, automatic offers, and free shipping.

**Money → Discounts.** Make a code for customers to type in, or a discount that
applies itself when its conditions are met.

## What kind

|               |                  |
| ------------- | ---------------- |
| Percentage    | A percentage off |
| Fixed amount  | A set sum off    |
| Free shipping | Postage on us    |

## What to limit it by

* **Minimum spend**, or a minimum number of items
* **Specific products or collections**
* **Dates** — when it starts and stops
* **How many times** it can be used, in total and per customer

## Only one code per order

An automatic discount and a typed code don't stack into a double reduction.

<Tip>
  If you want a spend-more-save-more ladder, build it as several discounts with
  different minimum spends rather than expecting two to combine.
</Tip>

## Free shipping isn't the same as shipping

Free shipping makes an available postage option cost nothing. It doesn't make
somewhere you don't ship to reachable.

If no zone covers a customer's address, they still can't check out — there's no
option there for the discount to zero out.

→ [Shipping](/stashed/money/shipping)

## Where the sums happen

Totals are worked out again on our side before anyone is charged, so a code
can't be worth more than you set it to, whatever the browser claims.

## What people use them for

<AccordionGroup>
  <Accordion title="Winning back an abandoned cart">
    A single-use code in the follow-up email. Keep the window short — a code with
    no expiry becomes a permanent discount the moment somebody posts it on a
    deals forum. → [Abandoned carts](/stashed/orders/abandoned-carts)
  </Accordion>

  <Accordion title="A launch or a sale">
    Date-limited, with a total usage cap so a leak has a ceiling.
  </Accordion>

  <Accordion title="A welcome offer">
    Either automatic on a first order, or a code in your welcome
    [automation](/stashed/growth/automations).
  </Accordion>
</AccordionGroup>

## Keep an eye on the margin

A percentage off comes off the item price, and our 5% is taken from the
discounted total — so fees shrink with the discount rather than eating into it.

Free shipping is the one to watch. On something heavy going somewhere far, that
postage is a real cost you're absorbing in full.