> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exclusivo.one/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> Customer reviews, and moderating them before they go up.

Reviews are attached to a product, and nothing appears on your shop until you've
approved it.

## Moderating

**Catalogue → Reviews.** Everything arrives pending. From there you can:

* **Approve** it, and it goes up on the product page
* **Reject** it, and it never appears
* **Reply** publicly, underneath the review
* Handle a batch at once with bulk approve or reject

<Tip>
  Reply to the critical ones rather than rejecting them.

  A page of nothing but five stars reads as filtered, and shoppers know it. A fair
  reply to a real complaint does more for your conversion rate than making the
  complaint disappear.
</Tip>

## Star ratings in Google

Approved reviews feed your product page's structured data, which is what
produces star ratings under a search result.

Google decides for itself whether to show them, and re-crawling takes time. Don't
expect stars the same afternoon.

## When reviews aren't showing up

<AccordionGroup>
  <Accordion title="Nothing in the moderation queue at all">
    If you know reviews exist, give it a few minutes and check again — a shop
    that's just been set up can take a little while before this list works.
    If it's still empty after that, tell us.
  </Accordion>

  <Accordion title="Approved reviews aren't on the product page">
    Check the review is on the product you're actually looking at. Reviews belong
    to one product, and one left against a duplicate won't show on the other.
  </Accordion>

  <Accordion title="No stars in search results">
    Check your markup with Google's rich results test first, then wait. Google
    applies its own rules about which shops get review snippets.
  </Accordion>
</AccordionGroup>